As India’s leading airline, it has maintained consistent operations for five consecutive days, connecting all 138 destinations in its network and returning punctuality to standard levels.
“All 138 of our operational destinations are fully connected, and our on-time performance is back to normal as per IndiGo standards. In line with yesterday’s operational update, we conducted over 2,050 flights with just two cancellations, due to technical issues, and all impacted customers were promptly rebooked on alternative flights,” the press statement reported.
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In a message posted on X on Friday, the airline stated, “Our objective is to make the refund process as transparent, simple, and hassle-free as we can for you. We will provide compensation, which we estimate will exceed Rs 500 crore for customers whose flights were canceled within 24 hours of the scheduled departure and/or for those severely stranded at certain airports.”
— IndiGo (@IndiGo6E) December 12, 2025
Per data from the airline, operational performance has progressively improved over the last week. IndiGo operated over 1,700 flights on December 8, experiencing just one cancellation. This number rose to more than 1,800 flights on December 9, followed by over 1,900 services on December 10, with two cancellations reported. On December 11, the airline managed over 1,950 services, encountering four cancellations, before reaching the 2,050 mark on December 12 with only two cancellations. A similar volume of flights is anticipated for December 13.
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The airline is advising passengers to rely solely on official updates, amidst rumors of extensive cancellations circulating online.
“We are committed to maintaining the integrity of our revised flight schedule and strongly encourage our passengers not to be misled by any misinformation regarding mass cancellations throughout our network. We have instructed all our airport partners to display the updated flight schedules for the revised network on terminal screens to mitigate confusion. With over 3.25 lakh customers opting to fly with us daily, we sincerely appreciate the trust they continue to place in us,” stated an IndiGo spokesperson.
Previously, IndiGo acknowledged the significant impact of the disruptions on passengers, estimating that compensation payouts would surpass ₹500 crore for customers whose flights were canceled at short notice.
The airline also indicated that it is reviewing flights from December 3, 4, and 5, where passengers were left stranded, and that affected customers will be contacted in January to ensure a smooth compensation process.
