Social media has been flooded with images of long lines and large crowds waiting for their flights to depart.
One user commented, “My IndiGo flight from Pune to Delhi is delayed by over 3.5 hours. Many passengers have been at the airport for over 12 hours.”
My IndiGo flight from Pune to Delhi is delayed by more than 3.5 hours.
Many passengers have been at the airport for over 12 hours.@IndiGo6E pic.twitter.com/TrF8enJMI5— Shubham Sharma (@Shubham_fd) December 3, 2025
Another user noted, “My @IndiGo6E flight has been delayed for hours, and passengers are left without clear communication. I even filmed a video of people expressing their concerns. This needs urgent attention.”
My @IndiGo6E flight has been delayed for hours and passengers are stuck with no clear communication. I even have a video of people raising concerns. This needs urgent attention. #IndiGo #Delay #6E979 pic.twitter.com/iKKdGftKoo
— Ayush Kuchya (@KuchyaAyush) December 3, 2025
“#Indigo flight chaos at #pune #Airport. Shame on @IndiGo6E for no passenger information at the boarding gate, no staff present—citizens left to manage themselves. Even worse is that the display board shows flights on schedule,” a user tweeted.
#Indigo flight chaos at #pune #Airport. Shame on @IndiGo6E for no passenger updates at the boarding gate, no staff… just citizens managing themselves. The worst part is the display board still says flights are on time. @JM_Scindia should act now. pic.twitter.com/eJhSHcTe0q
— Dr. Prashant Pansare (@pansares) December 4, 2025
Shiv Sena (UBT) MP Priyanka Chaturvedi has raised concerns regarding IndiGo Airlines’ operational turmoil, highlighting the significant passenger distress and labeling it a “shame”.
She stated, “IndiGo Airlines’ operations have been severely disrupted, causing immense passenger distress. I have consistently voiced my concerns regarding the duopoly in the aviation sector, leading to increased airfares, inadequate infrastructure, and frequent flight cancellations. This is disgraceful, and I urge the aviation minister to make a suo motu statement in Parliament.”
IndiGo Airlines’ operations have been badly disrupted, causing massive passenger distress. I have repeatedly raised concerns about the duopoly that leads to higher fares, poor infrastructure, and cancellations. It’s a shame, and I hope the aviation…
— Priyanka Chaturvedi???????? (@priyankac19) December 4, 2025
“Total chaos at Hyderabad airport at IndiGo counters. Frustrated passengers are now hindering others from boarding. @IndiGo6E staff are being overwhelmed from all sides,” another user remarked.
Full-blown chaos at Hyderabad airport at IndiGo counters. Frustrated passengers are now stopping others from boarding. @IndiGo6E staff being overwhelmed. #Indigoairlines pic.twitter.com/rT3roqfF7a
— Suyash (@suyashkamat_) December 4, 2025
In an official statement, the airline attributed the disruptions to various factors, including minor technical issues, adjustments to winter schedules, adverse weather conditions, heavy congestion at airports, and updated crew rostering regulations, as reported by News18.
“A range of unforeseen operational challenges, including minor technology glitches, seasonal schedule changes, adverse weather, increased congestion, and the new crew rostering rules (Flight Duty Time Limitations), have adversely impacted our operations in ways that were not foreseeable,” the airline explained.
IndiGo is making carefully planned adjustments to its schedules over the next 48 hours to restore stability, providing affected passengers with alternate flight options or refunds.
The Directorate General of Civil Aviation (DGCA) has initiated an investigation into the extensive disruptions and instructed IndiGo to present relevant facts along with plans for managing ongoing delays and cancellations.
“The DGCA is currently examining the situation and considering measures in collaboration with the airline to reduce cancellations and delays while minimizing passenger inconvenience. IndiGo has been asked to report to DGCA Headquarters with details on factors leading to the current situation and plans to alleviate the ongoing issues,” the DGCA mentioned.
According to the aviation regulator, IndiGo cancelled 1,232 flights in November, with 755 attributed to the implementation of new Flight Duty Time Limitation (FDTL) rules introduced on November 1. The airline’s punctuality rate dropped to 67.7% in November, down from 84.1% in October, according to the DGCA.
