He stated that the company is concentrating on AI-driven travel services, hotel expansion, and a range of travel options to boost growth in FY27. Despite disruptions related to the West Asia crisis, soaring oil prices, and shifts in the railway ecosystem, demand trends remain strong, according to Bajpai.
Bajpai mentioned that ixigo has recently introduced ‘Ixigo NEXT’, an AI-focused interface aimed at automating travel-related tasks for its users. He explained that the platform can compare fares, handle check-ins, generate boarding passes, and reconfirm hotel bookings using AI-powered tools.
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The company is also deepening its integration of AI into internal operations and product development. Bajpai indicated that this move could enhance execution speed, customer experience, and operating leverage over time. “AI is at the core of our internal processes,” he remarked.
In spite of the challenges faced by the travel sector due to elevated crude oil prices and global interruptions, ixigo asserts that domestic travel trends remain favorable. Bajpai observed that an increasing number of travelers are opting for buses and trains over flights because of higher airfares, while international travelers are increasingly selecting domestic locations. “This shift is beneficial for us since we are primarily focused on domestic travel,” he commented.
The company also emphasized a significant change in its business mix. Flights have now surpassed railways to become ixigo’s largest segment by gross transaction value (GTV), with buses emerging as the primary contributor to margins. Bajpai indicated that hotels are becoming the next growth area for the company and may see significant contributions in the future.
For the full interview, watch the accompanying video
Bajpai expressed that ixigo is positioning itself as a collaborator with artificial intelligence platforms and large language model firms, rather than perceiving them as competitors. The company has teamed up with OpenAI to facilitate travel searches and bookings via ChatGPT. “We see this as an opportunity,” Bajpai stated, noting that incorporating AI features directly into ixigo’s app could aid in customer retention within its ecosystem.
The company currently holds a market capitalisation of ₹7,418.45 crore, with its shares remaining relatively stable over the past year.
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